Cable Soolutions Shop Chat
Need help? +31 (0) 85-06 04 784/[email protected]

Shipping your order

  • The exact delivery time depends on the stock and demand for product and per product shown on the website.
  • All orders in the Netherlands are sent via PostNL Parcel Post and DPD for all other European countries.
  • The delivery times below apply if the order is made before 11:45 pm on business days
  • Please note that delivery is not always made during the weekend.
  • In some cases the item you have ordered is temporarily sold out and you will have to take into account a longer delivery time.
  • If the item you ordered is not in stock, you should take into account an average delivery time of 5-10 working days and for some products up to 4 weeks
  • You can always request your order status at any time via this website by logging in with your account or you can contact our customer service

 

Shipping method

Items are always sent in a protective envelope or in a box.You will receive most items in the usual way.For articles that do not fit through your letterbox, the PostNL employee on duty will ring the bell and the package will be handed to you.

In other cases you will be asked to sign for receipt.

 

Shipping costs and delivery times Within Europe

Country

Country code

Shipping time in workdays

Category 1

Category 2

Category 3

Category 4

Nederland

(NL)

1

x

 

 

 

België

(BE)

1

x

 

 

 

Bosnië en Herzegovina

(BA)

4 - 8

 

 

 

x

Bulgarije

(BG)

4

 

 

 

x

Denemarken

(DK)

2

 

x

 

 

Duitsland

(DE)

1 - 2

x

 

 

 

Estland

(EE)

3 - 4

 

 

x

 

Finland

(FI)

2 - 4

 

 

x

 

Frankrijk

(FR)

2 - 3

 

x

 

 

Griekenland

(GR)

6

 

 

 

x

Hongarije

(HU)

2 - 3

 

x

 

 

Ierland

(IE)

2 - 3

 

 

x

 

IJsland

(IS)

6

 

 

 

 

Italië

(IT)

2 - 3

 

 

x

 

Kroatië

(HR)

4

 

 

x

 

Letland

(LV)

3 - 4

 

 

x

 

Liechtenstein

(LI)

2 - 3

 

x

 

 

Litouwen

(LT)

3 - 4

 

 

x

 

Luxemburg

(LU)

1

 

x

 

 

Monaco

(MC)

2 - 3

 

x

 

 

Noorwegen

(NO)

2 - 3

 

 

x

 

Oostenrijk

(AT)

2

 

x

 

 

Polen

(PL)

2 - 3

x

 

 

 

Portugal

(PT)

3 - 4

 

 

x

 

Roemenië

(RO)

3 - 4

 

 

 

x

Servië

(RS)

6

 

 

 

x

Slovenië

(SI)

2

 

x

 

 

Slowakije

(SK)

2 - 3

 

x

 

 

Spanje

(ES)

2 - 3

 

 

x

 

Tsjechië

(CZ)

2 - 3

x

 

 

 

Verenigd Koninkrijk

(GB)

2

 

x

 

 

Zweden

(SE)

2 - 3

 

 

x

 

Zwitserland

(CH)

2 - 3

 

x

 

 

 

Shipping costs:


The shipping costs depend on the region to which the orders must be sent. To make this clear and insightful we use 4 different shipping categories. We do not charge shipping costs if the value of the order including VAT is greater than the value indicated in the last column:

 

  0-10kg 10-30kg 30-50kg Free over
Category 1  €        6,95  €  12,95  €    19,95  €  100,00
Category 2  €        9,95  €  14,95  €    21,95  €  150,00
Category 3  €      19,95  €  24,95  €    31,95  €  200,00
Category 4   €      24,95  €  31,95  €    39,95  €  250,00

 

Track your order

With every order you will receive a track and trace code from us with which you can track your order

If your order does not fit through your letterbox and you are not present at the time of delivery, you will find a message in the letterbox with the nearest Post agency where the package can be picked up. It can also happen that your order is delivered to neighbors. However, we cannot influence this.

If you have received a shipping confirmation from us and the package has not been offered within the above delivery time, please contact our customer service. ATTENTION, delivery times are indicated in working days.

 

Pickup

It is always possible to collect your order from us. For this it is desirable to first contact us for an appointment:

e-mail: [email protected]
Telephone: +31 (0) 85-06 04 784

Our warehouse is located at:
Krombraak 4

4906 CR Oosterhout


Opening hours:

Monday to Friday
9:00 a.m. to 4:30 p.m.

 

Returning orders

You can return undamaged items if:

You return the item within the trial period of 14 days. The period starts on the day after receipt of your order


The item is in the original condition and if reasonably possible in the original packaging. The cables must not have visible user characteristics
You include the packing slip or the (copy) invoice in the package

For a quick and correct handling, it is important that you first report the item back via your account. Or if you have placed the order as a guest, please first send an e-mail with the reason for return and the order ID.

 

You can e-mail us at [email protected] You can return your products to:

 

Cable Soolution Shop
T.a.v. Return & Shipping
Krombraak 4
4906 CR Oosterhout

The Netherlands

 

PLEASE NOTE: Custom made cable will not be taken back. Of course, they will simply be repaired in the event of a defect

 

Warranty conditions

1.1 Cable Soolution Shop grants a two-year manufacturer's warranty on material and / or construction defects on all products supplied. All this also insofar as further described in the warranty provisions supplied with the equipment. Repairs carried out by Cable Soolution Shop are covered by a one-year warranty on material, construction and / or repair errors. Cable Soolution Shop will not be bound by expressions and actions of third parties with regard to its guarantee scheme. In the case of a consumer purchase, these warranty conditions apply without prejudice to the rights or claims that the law grants to the Customer.

1.2 This guarantee does not apply in the event that other parties than Cable Soolution Shop have improperly carried out repairs, or have made changes to the equipment, or if there has been non-normal and improper use.

1.3 Handling claims with regard to warranty by the Customer Claims from the Customer that are covered by the factory warranty must be submitted to Cable Soolution Shop and are handled by Cable Soolution Shop, unless an arrangement has been made in advance between the Customer and Cable Soolution Shop that amounts to Customer himself with Cable Soolution Shop authorization can handle these claims.

1.4 Processing of claims arising from the consumer purchase scheme (after warranty) Claims from Customers arising from the consumer purchasing legislation are submitted to Cable Soolution Shop. Cable Soolution Shop undertakes to process these claims within a reasonable period of time.

1.5 Treatment of these claims or repairs carried out by third parties or repairs carried out by the Purchaser itself without authorization from Cable Soolution Shop, are for the account of the Purchaser, lack the warranty on repairs by Cable Soolution Shop and do not otherwise bind Cable Soolution Shop, unless Cable Soolution Shop is demonstrably in default or is otherwise unable to handle the claim in accordance with the legal rules.

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